PMZD Return & Refund Policy

Effective Date: 13 July 2026

At PMZD, we take pride in creating high-quality custom products for fashion and the home, including unique 3D-designed items made to order. Every effort is made to ensure your order meets our quality standards before it is shipped.

Please read our Return & Refund Policy carefully before making a purchase.

Returns

As many of our products are custom-made or personalized specifically for each customer, we are generally unable to accept returns for change of mind, incorrect size selection, or ordering errors made by the customer.

If your item is eligible for return, you must contact us within 7 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging where possible.
• Proof of purchase (order number or receipt) is required.

Custom & Personalized Products

Because our products are custom-made, personalized, or manufactured to your specifications, these items are non-refundable and non-returnable unless:

• The product arrives damaged.
• The product is defective.
• We sent you the wrong item.
• There is an error in the customization that was made by PMZD.

Please review all customization details carefully before placing your order, as we cannot accept responsibility for errors submitted by customers.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify PMZD within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and its packaging.

Once reviewed, we will determine whether a replacement, repair, or refund is appropriate.

Refunds

Where a refund is approved, it will be processed to your original payment method within 5–10 business days after approval.

Shipping charges are non-refundable unless the return is due to an error made by PMZD or a manufacturing defect.

Exchanges

We only offer exchanges for products that are:

• Damaged during shipping.
• Defective due to manufacturing.
• Incorrectly supplied by PMZD.

Custom products cannot be exchanged due to incorrect customer selections, including colour, size, design approval, or personalization details.

Return Shipping

If the return is due to our mistake or a manufacturing defect, PMZD will provide instructions regarding the return and, where applicable, cover the return shipping costs.

If a return is approved for any other reason, the customer is responsible for the cost of returning the item.

Order Cancellations

Orders for custom or personalized products may only be cancelled before production begins.

Once production has started, your order cannot be cancelled, as materials and production time have already been committed to creating your custom item.

Your Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable consumer protection laws, including the Consumer Protection Act, 2008 (South Africa). Where the law provides you with rights that differ from this policy, those legal rights will apply.

Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact us:

PMZD
Email: Plusminuszerocpt@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM

We are committed to providing quality products and excellent customer service, and we'll always work with you to resolve any genuine issues with your order.