PMZD Shipping Policy

Effective Date: 13 July 2026

At PMZD, we create custom fashion and home products, including unique 3D-designed items made to order. Since many of our products are manufactured specifically for each customer, we appreciate your patience while we carefully produce and prepare your order.

Order Processing

All orders are processed once payment has been successfully received and confirmed.

As our products are custom-made, please allow 3–7 business days for production and processing before your order is shipped. During busy periods, product launches, or holiday seasons, processing may take a little longer. If there are any significant delays, we will notify you as soon as possible.

Please note that processing time is separate from shipping time.

Shipping & Delivery Estimates

Once your order has been dispatched, estimated delivery times are as follows:

• South Africa (Standard Shipping): 2–5 business days
• Remote or Outlying Areas: 3–7 business days
• International Orders: 7–21 business days, depending on the destination country and customs processing.

These delivery times are estimates and are not guaranteed. Delays may occur due to factors outside of PMZD's control, including courier delays, severe weather, customs inspections, public holidays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, package size, weight, and selected shipping method.

From time to time, PMZD may offer free shipping promotions on qualifying orders. Any such promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Please allow up to 24 hours for the tracking information to become active after receiving your dispatch confirmation.

Delivery Address

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.

PMZD cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information supplied by the customer.

If an order is returned to us because of an incorrect address or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

International Orders

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.

PMZD has no control over these charges or customs clearance times.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

• High order volumes
• Courier service delays
• Supply chain disruptions
• Extreme weather conditions
• Public holidays
• Customs processing (for international shipments)

Should your order experience an unexpected delay, we will keep you informed and provide updates whenever possible.

Lost or Damaged Shipments

If your parcel is lost in transit or arrives damaged, please contact us within 48 hours of delivery (or the expected delivery date for lost parcels).

Please include:

• Your order number
• A description of the issue
• Photographs of the damaged item and packaging (if applicable)

We will investigate the matter with the courier and work with you to reach a fair resolution, which may include a replacement or refund where appropriate.

Contact Us

PMZD
Email: plusminuszerocpt@gmail.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (SAST)

Thank you for choosing PMZD. We appreciate your support and look forward to creating something unique just for you.